Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Ten Eleven Twelve LLC (“Oratova,” “we,” “us”) governing your use of the Oratova website and application. By creating an account or using Oratova, you agree to these Terms and to our Privacy Policy.

Eligibility and your account

You must be at least 18 and able to enter into this agreement, on your own behalf or for an organization you are authorized to bind. You are responsible for your account, for keeping your credentials secure, and for activity under your account. Provide accurate information and keep it up to date.

What Oratova does

Oratova helps you build your brand. It learns your niche and voice, builds your Brand Core, generates content in your voice, and, on the Autopilot tier, can publish content to accounts you connect. We may add, change, or remove features over time.

Reasonable use

Oratova is a brand system tool, intended for building and running your brand. It is not a general-purpose chatbot or a substitute for a general AI assistant, and using it that way may cause you to reach reasonable-use limits and can reduce the effectiveness of Oratova: it learns from your interactions, so off-topic use dilutes what it knows about your brand. We apply generous per-tier usage limits to keep the service reliable and high-quality for everyone; you will see a notice as you approach a limit, and we never lower the quality of your answers to stay under a limit.

Subscriptions, trials, and billing

Paid plans are sold as monthly or annual subscriptions and start with a card-required free trial. By starting a trial you authorize us, through our payment processor Stripe, to charge your payment method when the trial ends and to renew your subscription automatically each term until you cancel. Prices are shown at checkout; we will give you notice before any price change takes effect.

Cancellation and refunds

You can cancel at any time from your account. Cancellation takes effect at the end of your current paid term. You keep access until then, and your subscription does not renew after that. Payments are non-refundable and we do not provide refunds or credits for partial periods, except where required by law.

AI-generated content

Oratova uses AI to generate documents and content for you. You own the outputs Oratova generates for you, and we claim no ownership of them. AI output is provided “as is.” It can be inaccurate, incomplete, or unsuitable, and we do not guarantee any particular result. You are responsible for reviewing content before you use or publish it. We do not use your content to train AI models.

Your content and the license you give us

You keep ownership of the information and materials you provide (“Your Content”). You grant us a limited license to host, process, and use Your Content solely to operate and provide Oratova to you, including sending it to the AI and service providers described in our Privacy Policy. You represent that you have the rights to provide Your Content and that it does not infringe anyone else’s rights.

Publishing on your behalf (the doer)

If you connect third-party accounts (for example LinkedIn, email, or a newsletter platform) and use the publishing features, you authorize Oratova to publish or send content to those accounts on your behalf. We publish only content you have previewed and approved, and you can revoke this authorization at any time by disconnecting the account or canceling. You are responsible for the content you approve and for complying with the terms and policies of each connected platform.

Acceptable use

You agree not to use Oratova to:

• break the law or infringe anyone’s rights;
• create or publish content that is unlawful, deceptive, harassing, hateful, or that impersonates another person;
• violate the terms of any platform you connect, or send spam or unsolicited messages;
• probe, disrupt, or attempt to gain unauthorized access to Oratova or its systems, or use it to build a competing service.

Our intellectual property

Oratova, the Oratova name, the resonant-O mark, and the software, design, and content of the service belong to Ten Eleven Twelve LLC. These Terms do not give you any right to use them except to use the service as intended.

Third-party services

Oratova relies on and connects to third-party services. We are not responsible for those services, and your use of a connected account is also governed by that provider’s terms.

Disclaimers

Oratova is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that AI output will be accurate or achieve any result.

Limitation of liability

To the fullest extent permitted by law, Oratova and Ten Eleven Twelve LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the service will not exceed the amount you paid us in the twelve months before the claim.

Indemnification

You agree to indemnify and hold Ten Eleven Twelve LLC harmless from claims arising out of Your Content, the content you approve for publishing, or your misuse of the service or violation of these Terms.

Termination

You may stop using Oratova and cancel at any time. We may suspend or terminate access if you violate these Terms or to protect the service or other users. Sections that by their nature should survive termination will survive.

Changes to these Terms

We may update these Terms as Oratova evolves and will change the date above when we do. Material changes will be communicated through the product or by email; continued use after a change means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules.

Dispute resolution; arbitration; class-action waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

You and Ten Eleven Twelve LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or to Oratova will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except as stated below. The arbitration will be seated in Texas, and judgment on the award may be entered in any court with jurisdiction.

Class-action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in the state or federal courts located in Texas to protect its intellectual property or confidential information. For any matter not subject to arbitration, you and we consent to the exclusive jurisdiction of those Texas courts.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@oratova.ai with your name and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

General

These Terms, together with our Privacy Policy, are the entire agreement between you and us about Oratova and supersede any prior agreements. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Headings are for convenience only.

Contact

Ten Eleven Twelve LLC (Texas, USA) · hello@oratova.ai